Miami International Airport's ranking in the J.D. Power Satisfaction Study highlights ongoing traveler complaints and operational challenges, resulting in a below-average performance among major U.S. airports.
The J.D. Power study evaluated several factors, including ease of travel and terminal facilities, but MIA's score illustrates that high passenger volume does not always equate to satisfaction.
Miami International Airport tied for 10th place in the mega airport category, signifying a need for improvements as traveler complaints increase alongside passenger growth.
In comparison, Fort Lauderdale-Hollywood International Airport ranked higher, underscoring the competitive challenges MIA faces within Florida's bustling airport sector.
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