Ahead of the Easter bank holiday weekend, PTSB customers are experiencing significant issues accessing the bank’s mobile app and website, receiving error messages like "Timeout Error." Frustrated users have voiced concerns online, criticizing the bank for lack of communication regarding the outages. PTSB confirmed the technical difficulties, assuring customers that they are working to resolve the situation. This incident follows a similar outage in November and highlights a troubling trend of IT issues in Irish banking, despite PTSB’s considerable investments in technology, totaling €400 million in five years.
Customers have reported attempts to open the PTSB mobile app failing due to a "Timeout Error," with ongoing technical difficulties causing inconvenience ahead of the Easter holiday.
PTSB acknowledged a technical issue impacting access to their mobile app and website, apologizing for the inconvenience, while emphasizing efforts to resolve it promptly.
PTSB has invested heavily in technology over the years, but this latest disruption highlights a concerning trend of IT breakdowns across Irish banks.
In light of increasing reliance on third-party technical support, the Central Bank has raised the risk of cyberattacks and major IT outages to businesses to 'severe'.
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