"As Coby likes to point out, there is no such thing as an IT project, only business projects. When IT projects go wrong, it's rarely the technology that is at fault. More often, it's a combination of poor planning, inattention to business processes and a failure to properly train people in how to use the technology."
"Being a successful CIO means building trust with the top people in the organisation, understanding their business priorities and how IT may be able to help them achieve their goals. One of Coby's key maxims is that C-suite executives should always receive first-class technology support."
"In a commercial company, we pay these folks more. They are paid to do difficult and challenging things, and if we are not letting them work, then that is a bigger hit than on others."
Paul Coby, an experienced CIO with 25 years leading IT at major UK companies including British Airways, John Lewis, and Persimmon Homes, has authored The Digital Leaders Playbook, containing 62 maxims for IT executive success. Coby emphasizes that there are no IT projects, only business projects, and failures typically result from inadequate planning, neglected business processes, and insufficient user training rather than technology problems. Success requires building trust with senior leadership, understanding business priorities, and aligning IT capabilities with organizational goals. Coby advocates prioritizing executive-level technology support, allocating dedicated resources to ensure C-suite productivity, recognizing that senior staff's higher compensation justifies premium IT service levels.
#cio-leadership #digital-transformation #business-it-alignment #executive-technology-support #change-management
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