Greater Anglia has introduced a British Sign Language (BSL) interpreter service in partnership with SignLive, providing on-demand interpreting services for customers who are deaf or hard of hearing. This service, available 24/7 and free to Greater Anglia users, allows customers to communicate directly with the customer relations team regarding a variety of issues, from travel complaints to booking inquiries. The initiative demonstrates Greater Anglia's commitment to accessibility and inclusion, aiming to improve the travel experience for all customers, particularly those using sign language.
Greater Anglia has launched a British Sign Language interpreter service in partnership with SignLive, enabling deaf or hard of hearing individuals to communicate with customer relations.
Customers can now access the SignLive service 24/7 to discuss a variety of topics, from complaints to operational train information, at no cost.
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