After a ruling by the Local Government and Social Care Ombudsman, Ealing Council was found to have improperly denied transport for an eight-year-old boy with sensory and behavioral needs. Despite his entitlement based on prior support, the council failed to adequately assess the child's situation, resulting in him walking three miles to school and missing essential time. Following the Ombudsman’s intervention, Ealing acknowledged their mistake, compensated the family, and committed to training staff to better understand individual needs in future assessments.
Ealing Council wrongly required a child with special needs to walk three miles to school, neglecting to consider his sensory and behavioral challenges.
The council's refusal of transport led to the child missing significant school time, raising concerns about their understanding of individual needs.
Ealing Council admitted to incorrectly denying transport support based on an improper assessment of the child’s EHCP and sensory requirements.
Following the Ombudsman’s ruling, Ealing Council acknowledged their faults and implemented further staff training to prevent future occurrences.
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