The Local Government and Social Care Ombudsman found that Hillingdon Council caused Mr B, a man with a learning disability, distress by incorrectly cutting his care for three months. Initially receiving seven hours of weekly care, he had been bullied and reported to the council that he needed support. After the council assessed his care needs multiple times, they wrongly concluded he did not require assistance. A subsequent assessment confirmed his learning disability, leading the council to reinstate care, highlighting a significant oversight in their evaluation processes.
The Local Government and Social Care Ombudsman determined that Hillingdon Council caused a vulnerable man distress by wrongfully cutting his support for three months.
Hillingdon Council's withdrawal of care for Mr B was based on insufficient understanding of his needs, which were only fully recognized upon a later assessment.
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