Residents at a Brixton apartment building have faced major challenges over 18 months with a broken lift, raising concerns for vulnerable neighbors. Another lift is also out, compounding the issues. The Guinness Partnership has apologized and is expected to replace the broken lift soon. Residents like Michelle voice frustration about communication issues and inadequate support during this period. Many tenants feel the lift service charge is unjustified since the lifts have been out. The situation has also led to worries about isolation among those unable to navigate the stairs, highlighting the urgent need for better facilities and communication from the housing provider.
People living in the six-storey building on Loughborough Park estate in Brixton expressed concern about children, elderly or disabled neighbours.
I haven't got anyone to help me. And it's costing me more because I'm having to do smaller, more expensive shops. Guinness should have already spoken to tenants about compensation.
In the last year and a half, we've received two texts and two letters. The letters only came in the last few months...
I normally see her taking out her rubbish every few days, which I hadn't seen in a while. I was just a bit worried...
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