Ms X, a woman who was heavily pregnant and later gave birth, faced homelessness due to Lewisham Council's inadequate response to her housing situation. The Local Government & Social Care Ombudsman found the council guilty of poor communication and significant delays in accepting its main housing duty, which should have been initiated 57 days after acknowledging her plight. Ms X was left sofa surfing with her newborn and was provided an apology and compensation from the council, as well as promised improvements to their housing service.
Ms X, experiencing homelessness while heavily pregnant, faced significant delays and poor communication from Lewisham Council, which failed to provide timely emergency accommodation.
The Ombudsman highlighted that Lewisham Council was at fault for taking too long to acknowledge its main housing duty, ultimately causing distress to Ms X.
Collection
[
|
...
]