Errol Baptiste, a 60-year-old man with a lung condition, claims that his treatment by the council has been abusive and oppressive. Living in a damp, mould-infested bungalow in Northolt for over four years, he battles daily issues like peeling walls and unhealthy air quality, exacerbating his health issues. Despite a favorable ruling from the Housing Ombudsman, the council has failed to address his concerns, and he feels victimized due to his mental health challenges. Baptiste has resorted to paying for hotel stays, stressing the lack of support he’s received from the council amidst these deplorable living conditions.
"I live in squalor. It's like I'm living in the Victorian slums era. I have to double pay—I pay for the rent, and then I'm paying for the hotel, because when I get sick, it's just not safe."
"The council has offered me no support. They actually ignored my complaints for 35 months, and have done nothing. They take advantage of me because of my mental health, my autism and OCD."
"Their responses are vexatious—they victimised me for reporting the damp. I began making videos about the problems, complaining about the state of the housing, and they tried to claim harassment, and failed of course."
"Despite the Housing Ombudsman ruling in my favour, there's been no sign of a plan to address my issues. It’s incredibly frustrating to feel unheard and neglected."
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