Brent Council has offered £2,050 compensation to a resident due to significant delays in processing her housing application and medical assessment. The Local Government Ombudsman criticized the council for taking six months for the housing application and three months for medical assessment, which caused distress and uncertainty for the resident, known as Miss X. The delays resulted in missed housing opportunities, and the council admitted mistakes were made in handling her case. Improvements to procedures were promised by the council in light of the complaints.
The Local Government Ombudsman (LGO) found the council was at fault for taking six months to process Miss X's housing application and three months for a medical assessment.
Fleur Donnelly-Jackson, cabinet member for Housing and Residents Services, emphasized the council's commitment to improving processes after sincerely apologizing to Miss X for the distress caused.
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