The Santander branch in Eltham will permanently close on June 23, 2025, due to changing customer habits towards online banking. Conservative councillor Charlie Davis expressed disappointment over the decision, as assurances were previously given that the branch would remain open. According to Santander, 96% of Eltham customers use various banking methods, with 77% opting for online services. However, there's still a notable minority dependent on in-person banking. The closure raised concerns among residents about accessibility to face-to-face services, particularly for those relying solely on the Eltham branch despite alternative banking options nearby.
Charlie Davis criticized Santander's closing decision for the Eltham branch, expressing disappointment after assurances were given a year prior about maintaining the location.
Despite the bank's claim of declining physical transactions, 78 personal customers and one business customer still rely exclusively on the Eltham branch for banking.
Santander justified the Eltham branch closure by citing a significant shift in customer banking habits towards online and mobile services, reflecting broader industry trends.
Residents expressed concern over the closure, particularly those who prefer in-person banking, now having to travel further for essential financial services.
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