The Care Quality Commission downgraded Classique Care Services from 'good' to 'inadequate' following a February inspection triggered by local authority concerns. The service, supporting 138 individuals, exhibited severe failings such as missed or delayed care visits, often conducted by untrained and unfamiliar carers. The absence of a registered manager since July 2023 raised alarms over leadership capabilities. Clients reported communication issues and support inconsistencies, resulting in a lack of confidence in the service. Many relatives expressed dissatisfaction with the care and complaint handling, emphasizing a critical need for improved management and oversight.
Inadequacies in care services have led to missed or delayed visits for vulnerable individuals, making it imperative to prioritize effective management and training for carers.
The Care Quality Commission's downgrade of Classique Care Services underscores the importance of accountability and the consequences of failing to meet essential care standards.
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