"Josef SteenLocal Democracy Reporter BBC A man in north London was left with a collapsed ceiling after Camden Council took too long to fix a leak coming from the flat above, a Housing Ombudsman investigation has found. The watchdog criticised the council for failing to stop water coming from the upstairs property, which it owns, despite several warnings and more than 10 repair attempts."
"Attempts to fix the problem were then repeatedly delayed because workers could not get into the upstairs property. Eventually, the ceiling collapsed. The watchdog said Camden Council's delays were to blame. Google The council said it had changed how it managed "complex" repairs, including bringing in specialist contractors earlier if in-house teams cannot identify the cause. Mr Blakeway's report also said the affected resident had remained in temporary accommodation even by the time the watchdog finished its investigation and upheld his complaint."
A persistent leak from a council-owned upstairs flat caused a downstairs resident's ceiling to collapse after repairs were repeatedly unsuccessful. More than ten repair attempts and several warnings failed to stop the water. Council staff could not access the upstairs flat on seven occasions and there is no evidence enforcement action was considered. The job was twice marked complete without confirming resolution, and the resident's attempts to send damage photos via the repairs WhatsApp account failed. The resident remained in temporary accommodation by the time the Ombudsman upheld the complaint. The council has since revised repair procedures and follow-up monitoring.
Read at www.bbc.com
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