The Rail Accident Investigation Report revealed that the passenger suffered minor injuries and psychological distress after being dragged alongside a moving train for 60 meters.
Investigators found the obstacle detection system failed to recognize the passenger's hand between the train doors, contributing to the incident as the train departed without noticing.
TfL's general manager, Rory O'Neill, expressed regret for the incident, emphasizing their commitment to safety, and noted that immediate actions were taken by Arriva Rail.
The accident occurred because the driver was unaware of the trapped passenger when he decided to depart, unaware that the obstacle detection did not register thin objects.
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