Dozens of patients queued outside Hilly Fields Medical Centre in South London after facing challenges securing appointments online. Patients shared stories of struggles to get treatment for sick family members, leading to guilt and burdens on emergency services.
The service at Hilly Fields Medical Centre deteriorated post-Covid, with delays attributed to the online system breakdown. Patients faced extended wait times, impacting timely treatment and possibly leading some to visit emergency services.
#patient-experience #healthcare-services #appointment-management #emergency-services #covid-19-impact
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