The Project Luna trial by Arriva Rail London and GoMedia offers British Sign Language assistance to Overground passengers via smartphones, aiding those relying on BSL for communication.
BSL users in the UK face challenges due to the requirement to handle both BSL and written English, leading to potential comprehension issues with text-based information.
The trial involves testing BSL messaging through personalized digital sign language avatars on smartphones at five London Overground stations, initially funded by the Department for Transport.
The aim of the trial is to assess the effectiveness of the BSL assistance in overcoming language barriers for passengers with hearing loss, with plans for further evaluation post-September 2024.
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