Sadiq Khan apologized for TfL's failure to contact the family after the tragedy, emphasizing the need for a thorough review of bus station safety and procedures.
Katrina Finnegan expressed concerns over TfL's investigation processes, highlighting the pressure on bus drivers and questioning the impact of bus contracts on safety.
Khan acknowledged that no one should be injured in London, promising to ensure Victoria bus station's safety is prioritized and lessons learned from the tragedy.
The family described Catherine Finnegan as a unique and vibrant person, emphasizing her positive impact on their lives and the community.
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