GWR's inability to provide reliable Sunday services, particularly in light of ongoing disruptions leading up to Christmas, has frustrated passengers and called into question the service's reliability.
Passenger Paul Owen expressed his dissatisfaction: 'Used the train four times and three times I've been left either stranded or had the journey significantly disrupted,' highlighting the severe impact of GWR's service failures.
Steve Austin, GWR organiser from Aslef, emphasized the challenge of staffing Sunday shifts: 'You give someone the opportunity to choose whether they come in or not, then they're always going to choose to have the weekend at home with their family.'
Dan Panes from GWR acknowledged the complexities, stating, 'I'm really sorry for anyone that's been caught up with the challenges that we're seeing on Sundays,' signaling awareness of the service failures.
#great-western-railway #train-service-disruption #passenger-frustration #staffing-issues #transport-industry-challenges
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