The owner expressed disappointment in the Metropolitan Police's lack of action, saying they provided only a crime reference without visiting the crime scene, leaving her feeling unsupported during a distressing incident. "What do we have to do before they'll take notice? Do we actually have to be clubbed over the head?" she asked, highlighting the urgency and frustration of the situation.
Mrs. Mengers detailed the terrifying experience faced by her staff, who consistently feel threatened, emphasizing one staff member's severe fright during the theft. She remarked, "The staff were terrified. One of them is really shaking. She froze because she sees them coming into the Wimbledon shop knowing what they are going to do." This personal account underscores the emotional toll of such crimes.
In a follow-up on Instagram, Mrs. Mengers reiterated the nonchalant attitude of the robbers: "They weren't bothered about concealing their faces. They came in with weapons. One was barricading the doors so no-one could get in or out. The other one came in and stole more bags." This statement emphasizes the boldness of the perpetrators and the chaotic nature of the robbery.
Despite the harrowing incidents, Mrs. Mengers noted the support from their private security: "We've got some amazing footage of these men. I want to say thank you to everyone for your kind support and for all the messages. We've got some leads which we have given to our private security company." Her gratitude reflects a sense of community amid crisis.
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