Transport Secretary Louise Haigh emphasized, "For too long, disabled passengers haven't had the standard of assistance and service they need," reflecting the ongoing challenges in air travel accessibility.
Frank Gardner, BBC security correspondent, expressed his ordeal, stating, "It was both physically deeply uncomfortable and degrading" when he had to crawl onboard a plane due to inadequate services.
LOT Airlines explained it wasn't their policy to provide onboard aisle chairs, while British Airways and Easyjet maintain that they carry them as standard, highlighting the discrepancies in airline accessibility.
Heathrow airport has committed to improving accessibility and stated, "We are working with our airline partners and an advisory panel to transform the service for passengers requiring support."
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