Kevin Gosden, whose son Andrew went missing in 2007, praised LNER's new safeguarding training for rail staff, stating it 'has the potential to really change a lot of lives.' He emphasized the importance of spotting missing or vulnerable individuals, noting, 'It's not just about that missing person. It's about the whole family and friends.' He expressed the long-lasting impact on families left in uncertainty, saying, 'We're now talking 17 years after Andrew went missing and we still wonder if he's dead or alive.'
LNER's initiative has seen significant results, with over 120 missing individuals found by their staff in the past year. Jim Rawcliffe, LNER's security and emergency planning manager, highlighted their approach to safeguarding: 'We train our staff to look out for anyone who might be distressed, concerned, or just not look at ease with the surroundings.' This training has become a priority as they actively engage in improving the safety and well-being of the most vulnerable.
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