London council apologises for overcharging mother for care after family told of 7,000 debt

The investigation revealed that Kingston Council overcharged Mrs Y due to a misunderstanding of her care needs, leading to a debt of over £7,000.

Miss X expressed her frustration at the lack of communication regarding the invoices, saying her family was not aware of the mounting debt until it was too late.

The Ombudsman instructed Kingston Council to apologize and compensate Mrs Y and Miss X with £100 each for the distress caused by the billing error.

The confusion stemmed from the council not providing a clear copy of the new care plan, which Miss X never received.

Read at www.standard.co.uk