In July 2025, the London Ambulance Service improved response times for urgent Category two calls by up to eight minutes compared to July 2024. This achievement occurred during one of the busiest periods in LAS history, with call handlers managing an increase of over 12,200 999 calls. Performance figures indicate that Category one emergencies were also met within seven minutes. Strategies like hear and treat measures allowed over 27,500 patients to receive care without unnecessary hospital visits, while operational changes enhanced equipment access and patient handovers.
The London Ambulance Service has cut response times by up to eight minutes for urgent Category two calls in July 2025 compared to July 2024.
Call handlers received over 12,200 more 999 calls in July 2025 than in the same month a year earlier, with a 7% increase in 999 call outs.
Response times improved through a focus on hear and treat measures, enabling 27,500 Londoners to receive care without unnecessary hospital visits.
Changes to help paramedics grab equipment faster and improve patient handovers have also contributed to reduced response times for the LAS.
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