Harrow Council rescinded a fly tipping penalty notice issued to a five-year-old girl, raising concerns over the conduct of APCOA enforcement officers when issuing fines.
Councillor Peymana Assad highlighted a pattern of unresponsiveness from APCOA towards residents affected by fly-tipping penalty charges, reinforcing the need for improved accountability.
Conservative councillor Paul Osborn emphasized that APCOA's unsatisfactory actions could lead to termination of their contract if issues continued, expressing disappointment regarding the matter.
APCOA acknowledged the incident, expressed regret over its impact on the council's reputation, and assured that they were making progress in training and operational performance.
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