"was not handled to the standard we strive for"
"I came out and there are buckets in the room and I was like, 'what's happening?' Then there's water dripping through the ceiling."
"I was reluctant to even pull my phone charger out of the plug socket, She said, adding: Water and electricity doesn't mix."
An Australian tourist and two friends encountered severe flooding in their ground-floor hotel room after heavy rain, forcing them to leave before midnight and find alternative accommodation. The group had spent years saving for the trip to mark milestone birthdays. Booking.com initially told the group they would receive a refund, but the refund did not appear during the remainder of the trip. The hotel said it approved a refund but could not process it due to payment system problems at Booking.com and said blocked drainage and exceptional rainfall contributed to the flooding. The guests described escalating hazards as water entered light switches and electrical outlets.
Read at www.standard.co.uk
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