A violent assault occurred on a Docklands Light Railway carriage at Stratford where two men were seen kicking and punching another man on the floor. A witness, Renee Alleyne, and other passengers raised the alarm and shouted for help but reported no effective response from staff as train doors began to close. A member of staff further down the platform directed them to colleagues and police officers were later located. British Transport Police were called at around 22:00 (BST) on 22 August but both victim and suspect had left. TfL cited communication difficulties from station noise and the witness suggested clearer alarm procedures.
"I heard these young women just screaming, 'get off him, get off him'. I could see these two men violently kicking and punching another man that was on the floor. "All I kept thinking was just stop the train so we can get these men off that other man."
"I kept pressing the alarm," she said. "We were shouting and waving down the platform for the man to help and nothing. There was no response on the alarm. "The member of staff didn't act and I just saw the train doors closing. "It was like something out of a horror film."
"It appears the customer's call through the help point was answered but there were difficulties in communicating because of the level of noise at the station."
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