"Budget should have inspected the van when you returned it and quickly given you a detailed invoice explaining the $450 fee. Budget's own policy states that its cleaning charges will be reasonable (although it reserves the right to determine what is reasonable). California's Consumer Legal Remedies Act also prohibits deceptive claims, including vague fees. You should've taken photos of the van at pickup and return, even if you thought nothing was wrong,"
"Based on the photos and invoice Budget provided, it looks as if it documented your dirty van more than two weeks after you returned it. That's an enormous red flag. The problem with a long lag time between a return and an invoice is that anything could have happened. The van might have been rented to someone else, who might have returned it in less-than-perfect shape. An employee could have taken it for a joyride."
Budget did not perform an immediate documented inspection at vehicle return and later charged $450 based on photos taken more than two weeks after return. Budget's policy promises reasonable cleaning charges, and California law bars deceptive or vague fees. The long delay undermines the reliability of the claim because intervening rentals or employee actions could have caused the condition. The bank upheld the charge and the BBB declined help. The invoice lacked a clear basis or calculation for the fee. Customers benefit from photographing vehicles at pickup and return to support any later disputes.
Read at www.mercurynews.com
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