The BTI Consulting Group released the Client Service A-Team ranking, identifying the top 30 law firms excelling in client service activities such as mobilizing resources, fostering the best team, and delivering value. These firms performed 9 to 15 times better in client service than the average law firm.
Firms like Kirkland, DLA Piper, Jones Day, and Reed Smith were among the top performers according to in-house decision-makers, showcasing a strong commitment to exceptional client service.
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