Federal lawsuits in San Francisco and New York accuse Delta Air Lines and United Airlines of charging premium fees for seats labeled as window seats that are adjacent to blank walls and lack windows. A New York law firm filed proposed class actions on behalf of passengers who say they would not have selected or paid more for those seats if they had known there was no window. A lead plaintiff says he discovered his purchased seat had no window upon arrival. The suits say Alaska and American disclose such seats while Delta and United continued charging extra despite social media complaints, and seek millions in damages. Both carriers declined to comment, citing pending litigation.
"We have received a flood of interest from passengers who feel they have been harmed by this practice and who wish to join the lawsuits," the Greenbaum Olbrantz firm said in a statement. "It makes sense that people are upset. The majority of Americans fly on one of these airlines at some point and a large proportion of them want or need a window, and they pay good money for the privilege."
The lawsuits allege that United and Delta long have been aware of consumer complaints posted on social media about the windowless seats yet continued charging extra for window seats without windows. The Delta lawsuit includes screenshots of some of those complaints. "Your seat map should not consider this premium, nor should it call it a window seat ... There is actually LESS leg room and no perks," one Delta customer said in a post on Reddit.
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