How Cleary Gottlieb Created A Virtuous Cycle With Tech - Above the Law

Litera Foundation supports law firms that use the platform in new ways to enhance client value. Foundation Innovation Awards recognize creative uses of the platform, emphasizing simplicity and adaptability. A Cleary Gottlieb team implemented a growth cycle by launching Foundation in 2020 across five practice areas and building a core infrastructure. Oversight across the firm’s global footprint required analytics to determine who should be involved, when, which strategies worked, and where gaps existed. Foundation helped define the data needed to measure success, creating visibility and momentum for expansion. The team expanded reporting over time, adding data visualization and insights, then producing Health Reports for firm leadership. Longitudinal comparisons later revealed trends and supported further decisions.

"“Establishing oversight of our program across the firm's global footprint was our biggest hurdle,” said Jeannine Zito, the firm's Senior Manager of Knowledge Solutions. “We needed analytics to show us who should be involved and when, what strategies were working, and where we had gaps. Foundation helped us define the right data to measure our success, and that visibility created momentum for expansion.”"

"The Cleary team launched Foundation in 2020 across five practice areas, establishing a core infrastructure. From the launch onward, the types of data tracked continued to grow, and the firm's reporting concepts continued to evolve. Soon, the team introduced data visualization and other insights. Then the Cleary team used the system to produce “Health Reports,” which provide high-level metrics for firm leadership."

"A Virtuous Cycle If a legal tech solution has a high degree of adaptability, customers can start small and gradually secure buy-in and expansion. Initial wins create a virtuous cycle, where success leads to growth, and this growth leads to more success. A Cleary Gottlieb team that includes members of its Knowledge Management and Business Development groups has implemented such a cycle at that firm."

Read at Above the Law