"You bought a brand-new induction cooktop, and you should expect it to work quietly and reliably. When it didn't, Frigidaire owed you a prompt, effective repair or a replacement especially after its authorized technician left you with a cracked cooktop and the original noise problem unresolved. Under the Magnuson-Moss Warranty Act, manufacturers must honor written warranties, which means fixing defects or replacing the product within a reasonable time."
"I paid $1,400 for a new Frigidaire induction cooktop from Best Buy. It was noisy from the start, but the installer said the sound would go away. Three months later, it was still noisy, so I called Frigidaire for service. A technician replaced the cooling fans, but the noise didn't improve. That same day, I found a crack across the cooktop. I called Frigidaire, and a representative told me to contact the technician."
A consumer paid $1,400 for a Frigidaire induction cooktop that was noisy from the start and later developed a crack. An authorized technician replaced cooling fans but did not fix the noise and allegedly caused the crack, then missed multiple scheduled return visits. Frigidaire's service response and Best Buy's referral created unresolved warranty and service failures. Federal and California warranty laws (Magnuson-Moss and Song-Beverly) require honoring written warranties with timely repair, replacement, or refund. Keep all receipts and records, demand written resolution, escalate to manufacturer executive relations, and use state consumer protection agencies, the BBB, or small-claims court if necessary.
Read at www.mercurynews.com
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