"Admins often serve as the quiet bridge holding all the moving parts of a law firm (and its clientele) together. With unique insight into the workflows of different practice groups and office culture, they understand how both non-partner attorneys and partners operate, and where those workflows intersect. Their interdepartmental perspective makes them natural connectors who can spot adoption challenges long before they become firmwide frustrations."
"One nuanced observation in conversations about multi-generational legal workspaces is that younger attorneys today are more independent than their predecessors. They rely less on administrative support staff. They draft their own documents, manage their calendars, and navigate systems independently. This shift, however, does not mean that admin staff are any less vital. Partners and associates alike still take cues from trusted staff who normalize new workflows."
Administrative professionals often serve as the bridge holding law firm operations and client service together, with insight into workflows across practice groups and office culture. Their interdepartmental perspective enables them to identify adoption challenges before they escalate firmwide. Younger attorneys increasingly work independently, handling drafting, scheduling, and systems navigation themselves, but still take cues from trusted staff who normalize new workflows. A new generation of administrative professionals balances traditional support with technology, process improvement, and client service responsibilities. When empowered with training and visibility, administrative professionals can become powerful allies in driving technology adoption and sustaining long-term change.
Read at Above the Law
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