"Best Buy should have replaced your microwave quickly after it failed to repair it. It looks like you paid extra for Best Buy's protection warranty, which covers you up to the regular retail price at the time of purchase. And that was the problem with all the technician visits, it seems Best Buy had already exceeded the price of the microwave."
"Federal law protects you from products that don't work as advertised. Under the Magnuson-Moss Warranty Act, if a company can't repair a defective product after a reasonable number of attempts, it must offer either a replacement or refund. You're also covered by Illinois' Consumer Fraud and Deceptive Business Practices Act, which prohibits companies from misleading customers about warranties. But mostly, you're covered by common sense."
Best Buy should have replaced the microwave after multiple unsuccessful repair attempts and a clear safety risk. The protection warranty purchased covered up to the regular retail price, but the cumulative repair costs exceeded the unit's value. Under the Magnuson-Moss Warranty Act, a company must offer a replacement or refund if it cannot repair a defective product after a reasonable number of attempts. Illinois' Consumer Fraud and Deceptive Business Practices Act also protects against misleading warranty practices. A smoking appliance posed a danger and should have been exchanged sooner. Consumers should document every interaction and use written communication when possible.
Read at www.mercurynews.com
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