A mother and her daughter complained to Marks & Spencer after a trans employee offered to help them in the lingerie section, claiming the employee was a "biological male." The daughter felt upset, and the retailer's spokesperson expressed regret over the distress caused. In response to the apology, customers and the public have criticized M&S for not supporting the employee, sharing their disappointment on social media and underscoring the normalcy of staff assistance in retail environments. An open letter has garnered significant support, highlighting ongoing tensions regarding trans rights.
A mother and her 14-year-old daughter complained to Marks & Spencer after a trans employee offered assistance in a lingerie section, prompting an apology from the retailer.
Marks & Spencer's apology has led to backlash from many customers who support trans rights, criticizing the retailer for not supporting their staff member.
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