Tracy Holmes-Williams, a dedicated trolley operator with SEPTA, enhances the commute for riders on the Route 36 trolley by spreading positivity through motivational notes and messages inside the trolley. Committed to making passengers smile, Tracy uses quotes like "Have a wonderful day!" and engages with fellow drivers through heart signals. An avid roller coaster enthusiast, she believes the energy and attitude of workers can influence the day positively, thus fostering a happier environment for all riders. Her efforts showcase the impact of frontline workers in uplifting spirits during daily commutes.
I try to be the person that makes them smile.
Your energy and attitude determine what kind of day you'll have. So keep those positive vibes, stay smiling.
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