"The Commission's Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions. Price transparency is essential to a free and competitive marketplace."
"This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees."
StubHub will refund $10 million to consumers and change its ticket pricing display following accusations from the FTC regarding deceptive advertising practices. The FTC's Fees Rule mandates that total ticket prices, including all mandatory fees, must be disclosed upfront. StubHub's failure to comply during a three-day period in May 2025 led to the complaint. Although the company disagrees with the FTC's view, it is taking steps to address the concerns by refunding affected buyers. The settlement emphasizes the importance of price transparency in the marketplace.
Read at FOX 7 Austin
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