In a recent episode of Notes to My (Legal) Self, Erin Levine and Quinten Steenhuis discuss the evolving nature of legal practice as technology becomes integral to delivering legal services. They examine the nuances of what constitutes 'practicing law' in light of innovations like Hello Divorce, which enables consumers to navigate complex legal tasks independently. Both agree that clear, accessible legal tech promotes customer satisfaction and reduces risks associated with unauthorized practice of law (UPL), highlighting the ongoing tension between legal ethics and technology-driven solutions.
Erin and Quinten agree that the definition of 'practicing law' is shifting fast, with traditional one-on-one lawyering no longer being the only model for legal service delivery.
Erin suggests that the distinction between practicing law and legal information lies in the provision of confidence and data-driven guidance, not just paperwork.
Quinten compares consumer legal preferences to retail, noting that some want bespoke advice while others prefer standardized, off-the-shelf solutions, illustrating the evolving landscape of legal tech.
Erin's idea on the inverse relationship between UPL and NPS illustrates that clearer legal tech solutions enhance user satisfaction and potentially lessen UPL risks.
#legal-technology #unauthorized-practice-of-law #consumer-empowerment #legal-services-innovation #ethics-in-law
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