HP Inc. recently settled a class action lawsuit alleging it unlawfully prevented customers from using third-party toner cartridges, rendering some printers useless without compensation. The case was highlighted by plaintiffs like the Mobile Emergency Housing Corp, whose printer was disabled after a firmware update blocked third-party cartridges, incurring additional costs. HP's CEO has communicated that their profit model relies on supplies rather than hardware, leading to security claims against third-party products. Despite financial gains reported by the printing division, these practices have raised ethical concerns among consumers and advocacy groups.
HP's CEO stated that the company's business model relies heavily on sales of supplies, not hardware, leading to practices that fully leverage new security measures to block third-party products.
The Dynamic Security measures taken by HP have resulted in printer incompatibility with third-party toner cartridges, significantly impacting users who seek to save costs on printing supplies.
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