""You do not have our permission to use our names to do this," Patel challenged early in the interview. "You had little check marks next to the name that indicated it was somehow official. People did not like this, I did not like this, and you removed the feature.""
""First off, I'd say I understand and respect how challenging a world it is for experts and idea generators these days," Mehrotra replied in a display of highly sanitized corporate-speak. "It deeply pained me to feel that we under-delivered for them. And I'd really like to apologize for that. That was not our intention.""
""It wasn't good for experts, it wasn't good for users. It was a fairly buried feature. It had very little usage," the executive said. "You mentioned it last week and talked about it. It took months for anybody to even sort of find it. All that doesn't really matter. We can do much, much better. I believe we can and we will do better.""
Superhuman, formerly Grammarly, introduced a feature called 'Expert Review' that used AI clones of professional writers without their consent. This led to a class-action lawsuit and widespread criticism, prompting the company to discontinue the feature. Editor Nilay Patel confronted Superhuman's CEO about the unauthorized use of writers' names, expressing dissatisfaction with the feature's implementation. CEO Shishir Mehrotra acknowledged the backlash and apologized, stating the feature was poorly received and underutilized, emphasizing the company's commitment to improvement.
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