The July 2024 CrowdStrike outage tested many Managed Service Providers (MSPs), highlighting the need for IT resilience. The incident emphasized the importance of proactive rather than reactive strategies, as MSPs rapidly activated backups and continuity plans. Moving beyond the traditional 'break-fix' mindset, MSPs are encouraged to implement proactive monitoring and partner with vendors offering digital experience management tools. By doing so, they can cut costs, mitigate downtime, and enhance productivity, ultimately leading to better service delivery in a landscape fraught with cyber threats and operational challenges.
A proactive IT approach helps Managed Service Providers (MSPs) cut costs, reduce downtime, and boost productivity by addressing potential issues before they impact end-users.
Successful channel players were the ones who quickly identified failed systems, assessed repercussions, and moved fast to the recovery stage, especially during crises like the CrowdStrike outage.
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