""Cybersecurity has become an absolutely critical path for managed service providers and a central revenue stream," Rae explains. Over the past eight to nine years, MSPs have grown significantly by addressing the cybersecurity needs of small and medium businesses. They used to be believed too small to target, but that has changed. There is still a lot of work to be done in the MSP landscape around security, but it is moving in the right direction."
"Rae anticipates a similar transformation with AI. "You're going to see a lot more AI vendors, vendors we have never even heard of that are going to start entering this space," he predicts. While every existing vendor now claims to have an AI strategy for their own technology, the critical question is different: what is the AI strategy for MSPs to offer their end users?"
Managed Service Providers should transition into Managed Intelligence Providers to integrate AI-driven capabilities into service offerings and deliver measurable productivity and scalability to SMB customers. Cybersecurity matured into a central MSP revenue stream after MSPs invested in addressing SMB security needs over eight to nine years. A comparable AI transformation is imminent as many new AI vendors enter the managed services market and existing vendors adopt AI claims. MSPs need clear, actionable AI strategies they can offer end users. MSPs must guide SMBs through adoption by demonstrating concrete productivity gains, scalability benefits, and implementation pathways. Security remains an ongoing priority with room for improvement across the MSP landscape.
Read at Techzine Global
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