"Japanese retailer Muji is suspending online orders after logistics partner Askul was knocked offline by a ransomware attack. Muji confirmed late on Sunday that "logistics failures" had crippled its online store and subscription services, with no estimate yet for when orders might resume. Customers attempting to buy its famously understated furniture, clothing, and stationery are instead met with error messages - a jarring contrast to the brand's otherwise Zen aesthetic."
"Askul said on Tuesday that its website had suffered a "system failure due to ransomware infection" and that it had halted all orders and shipments while investigating the full extent of the breach. Askul's operations appear to have been brought to a near standstill. Its statement lists a laundry list of suspended functions, including new user registrations, returns, catalog requests, and pharmaceutical orders."
Muji suspended online orders and subscription services after logistics partner Askul suffered a ransomware-caused system failure that knocked its fulfillment operations offline. Askul halted all orders and shipments while investigating the breach and is probing whether personal or customer data leaked. Multiple Askul functions were suspended, including new user registrations, returns, catalog requests, pharmaceutical orders, customer service hotlines, and online inquiry forms. Orders not delivered as of October 21 were canceled sequentially. Other retailers including Loft and Sogo & Seibu reported service impacts or suspended online sales of some merchandise due to the disruption. Neither company disclosed the responsible ransomware group or ransom status.
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