Marks and Spencer (M&S) is grappling with a major cyber attack that has led to operational chaos, significantly impacting sales and share prices. Customers have faced empty shelves and online ordering issues, with the retailer relying on archaic methods like pen and paper in some instances. M&S is collaborating with the National Cyber Security Centre and other authorities, but remains tight-lipped about specifics. Experts assert that the complexity of M&S's systems will prolong the recovery process as comprehensive analysis is required to eradicate any malware.
Marks and Spencer has experienced significant disruptions to its operations after a cyber attack, causing lost sales and an investigation with regulatory bodies.
The complexity of the systems involved in running M&S means that resolving the cyber attack issue may take more time than initially expected.
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