Seagate has uncovered fraudulent practices where used hard drives are being misrepresented as new by manipulating serial numbers. Investigations reveal that some drives, showing signs of wear, were resold under the guise of being new or refurbished. Fraudsters reuse genuine serial numbers from drives still under warranty, enabling initial successful online warranty checks. However, if duplicate claims arise, Seagate's detection mechanisms may expose the fraud. This manipulation poses risks not only for customers but also for the integrity of product warranties and trust in legitimate sales channels.
In a troubling development, investigators reported that fraudsters are now modifying HDD serial numbers to further legitimize used products.
Seagate has confirmed at least one instance of fraudulent resale following a customer support inquiry.
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