""You're in control of how much or how little you want these virtual operators to do," Morgan says. "So as the technology evolves and your confidence level rises, you might want them to do more, but you can start off slowly, and you can give them directions so that everything is still confirmed by human operator. It's all up to the control of the administrators and the SOC supervisors and managers.""
"Morgan discusses his career in the industry, reflects on the challenges large organizations face when handling increasing volumes of alarms, and explains how automation and virtual operators can support - not replace - human judgment."
"In this episode of Lock It Down with Security Magazine, Editor-in-Chief Rachelle Blair-Frasier speaks with Simon Morgan, Chief Product Officer at SureView Systems, about the evolution of security operations and the rise of artificial intelligence in modern SOCs."
Security operations are evolving toward cloud-native, AI-enabled SOCs to manage growing alarm volumes and operational complexity. Large organizations face alarm overload that strains human operators and reduces efficiency. Automation and virtual operators can handle repetitive tasks, triage alerts, and lower operator fatigue while preserving human oversight. Administrators and SOC supervisors control automation levels and can phase in virtual operator responsibilities gradually. Scalable, resilient command center designs and cloud-native platforms support simplified operations and enable organizations to adopt AI capabilities without relinquishing critical human decision-making.
Read at Securitymagazine
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