
"we're very careful with your data - our security is huge. It's like Fort Knox locked down."
"We're very strict with our data and getting permissions,"
"I think that's good because if you bank with us as a customer, you know your data is very secure, it's not going to be exposed to a third party."
"Hugging Face is actually blocked in the bank, because we recognise that there's cybersecurity attacks targeting that and we don't want to risk it, so it's been locked,"
"We're looking at getting it unblocked soon, but it's been a long project"
Lloyds Banking Group is adopting modern AI technologies while prioritizing stringent data protection for its 28 million customers. Security protocols prevent customer data from being exposed to untested or malicious AI models. Internal policies restrict developers' use of external model hosting platforms such as Hugging Face due to cybersecurity risks and the potential for malicious models in public repositories. Access controls, permission procedures, and blocking measures are in place, with ongoing evaluation of whether some blocked services can be safely reinstated. The bank balances innovation with risk management to modernize services without compromising data confidentiality.
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