"Two percent is the share of active users remaining after three months on a clinical nutrition platform that had previously retained 40% of patients for eleven months or longer. Full automation destroyed patient engagement."
"Healthcare doesn't scale because providers are bottlenecked by time, not demand. What we're building shifts that constraint. The provider's capacity isn't limited by skill or willingness."
The effectiveness of AI in healthcare is questioned by the experience of Avena Health, where full automation led to a drastic drop in patient engagement. After three months, only 2% of users remained active on the platform, despite initial high retention rates. Co-founder Ruben Sandoval Davila emphasizes that healthcare scalability is hindered by administrative overhead rather than provider capacity. His insights suggest that reducing this overhead intelligently can allow providers to manage more patients without compromising care quality.
Read at TNW | Health-Tech
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