"Americans spend at least 12 million hours a week calling their health insurance company, a reflection of the complicated nature of the American health care system."
"Erin Massey estimates she spends 8-10 hours a week trying to convince Cigna to cover her medically necessary insomnia medication, highlighting systemic flaws in insurance processes."
"About 45% of insured working-age adults received a medical bill they thought should have been covered, illustrating pervasive issues in health care coverage."
"The time spent arguing with insurance companies, labeled a 'time tax' or 'bureaucratic sludge', negatively impacts both personal health and the economy."
Erin Massey, a scientist, faces challenges with her insurer, Cigna, in securing coverage for a necessary insomnia medication, Quviviq. Despite her previous insurer, Premera, covering it, Cigna repeatedly denies her coverage, compelling her to invest 8-10 hours weekly in appeals and communication efforts. This struggle reflects broader issues in the U.S. healthcare system, where a Gallup poll reveals that Americans collectively spend about 12 million hours weekly dealing with insurance claims. With a significant percentage of insured adults facing billing issues and denied care, the impact of this bureaucratic process is both personal and economic.
Read at time.com
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