AI-driven scribes record patient visits and draft clinical notes for physician review. Surveys of more than 1,400 physicians and advanced practice providers across Harvard-affiliated Mass General Brigham and Emory Healthcare evaluated impacts on burnout and well-being. Use of ambient documentation technologies at Mass General Brigham corresponded with a 21.2 percent absolute reduction in burnout prevalence at 84 days. Emory Healthcare reported a 30.7 percent absolute increase in documentation-related well-being at 60 days. More than half of U.S. physicians experience burnout, which is linked to time spent in electronic health records and after-hours work. Physicians reported regaining nights and weekends and more face-to-face patient interaction.
The findings, published in JAMA Network Open, draw on surveys of more than 1,400 physicians and advanced practice providers at both Harvard-affiliated Mass General Brigham and Atlanta's Emory Healthcare. At MGB, use of ambient documentation technologies was associated with a 21.2 percent absolute reduction in burnout prevalence at 84 days, while Emory Healthcare saw a 30.7 percent absolute increase in documentation-related well-being at 60 days.
"Ambient documentation technology has been truly transformative in freeing up physicians from their keyboards to have more face-to-face interaction with their patients," said study co-senior author Rebecca Mishuris, chief medical information officer at MGB, a faculty member at Harvard Medical School, and a primary care physician in the healthcare system. "Our physicians tell us that they have their nights and weekends back and have rediscovered their joy of practicing medicine. There is literally no other intervention in our field that impacts burnout to this extent."
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