"AI-powered products are changing healthcare by allowing a more personalized, effective, and efficient way of delivering care. However, shipping these products in highly regulated industries presents unique challenges in ensuring safety, consistency, and reliability. In this talk, we walk through Sword Health's journey, shipping these products, so we'll cover topics in building guardrails, developing effective evaluation frameworks, choosing the right optimization approach, collecting user feedback, and finally, maintaining data-driven development practices."
"Although 65 years separates the image on the left from the image on the right, we can see that the way that we deliver care has not changed much. In fact, healthcare has always faced a dichotomy between quality and affordability. Current approaches have either maximized quality with high clinician involvement, we add prohibitive costs, or have compromised quality over affordability."
AI-powered products enable more personalized, effective, and efficient care but face safety, consistency, and reliability challenges in regulated healthcare settings. Sword Health is a digital health company specializing in remote physical therapy with three products: Thrive (chronic pain), Move (pain prevention), and Bloom (pelvic healthcare). Phoenix, an AI care agent, offers scalable, accessible rehabilitation support by providing real-time, one-on-one feedback during sessions and handling non-clinical tasks outside sessions. Phoenix functions as a co-pilot for physical therapists, freeing clinicians to focus on patient relationships. Successful deployment requires building guardrails, evaluation frameworks, appropriate optimization strategies, systematic user feedback collection, and data-driven development.
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